“Peace – it does not mean to be in a place where there is no noise, trouble, or hard work; it means to be in the midst of those things and still be calm in your heart” – (Unknown)
5 Key Challenges
No matter how great your office is, every dental practice encounters challenges on a daily basis. In our experience, the top five are:
- Money – Be it drastic month to month revenue fluctuations or expenses that are skyrocketing, money is a constant stressor in any business.
- General stress – Every dentist experiences stress for different reasons
- Staff issues – Culture issues are at the core of any dental office and can define how well or how poorly that office runs
- Lack of case acceptance – Whether it’s due to lack of money or insurance coverage or patients simply not understanding the value of the treatment that we are recommending, the lack of case acceptance is at the top of many dental office concerns
- Litigation – This is a new issue faced by many dentists. The general consensus is that litigation is on the rise. People are becoming more inclined to seek legal recourse to an issue than work out a solution with their dentist.
The overwhelming product of these challenges is stress. For us to maintain a successful business, we need to manage these stresses so as to not be impacted or paralyzed by them to a point where we can’t function.
Managing the Stress
We all have different tolerances based on what we do and how we live our lives. If you are a runner, your body goes through physiologic stress, but because you run every day, you not only manage to get through it, you enjoy it. On the other hand, if you take someone who never runs and is out of shape, you can send them on the same run and they will be in tremendous physical pain and unable to continue. It comes down to understanding if you have a challenge you can work through or will it be debilitating and take over your day or your life.
Getting a handle on stress requires some self-awareness skills. Who are you when you get stressed? Who do you become? As a leader, it is important to understand that your people are looking to you and drawing from your energy so you must remain calm and in control. If you are distracted by something and you start making mistakes or getting frustrated, you could end up having issues with staff or patients that, at their extreme, can lead to that dreaded litigation. It’s difficult to avoid being upset, especially if something bad has happened in your life. It becomes critical to have systems in place in your office so that when you’re off your game, your people know exactly what to do when to do it, and who to do it with. This ensures that your stress is recognized, but does not become debilitating to your business.
Make a Plan
Two critical steps you can take to relieve the stress brought on by your practice’s daily challenges are to create and follow a Strategic Plan and implement a solid and consistent Hygiene Program. Our systems help your practice surmount challenges easier, helping you recover faster, with less damage to your business.
For more information on this topic, Strategic Plans or the Ultimate Hygiene Program, check us out at UPB Dental – www.UPBDentalAcademy.com