UPB Dental Academy Dental Blog
A Dental Blog Like No Other
Welcome to the UPB Dental Academy Blog! We’re regularly providing our community of dental professionals with informative, helpful content. Be sure to bookmark us and check back regularly!
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Many dentists tell us they struggle with consultants who try and script the way their receptionists answer the phone, answer emails, and generally relate to patients coming in the door. Your frontline staff, the first point of contact, are critical to the ultimate...read more
In any dental practice, whether it’s super small or a giant corporation, having meetings is an important part of communication with team members. Meetings establish a clear vision, targets, goals and create a sense of purpose for the day, month or even year. They...read more
We were excited and honoured to be invited to present at EverSmiles in Toronto on September 22, 2019. There, we met with many dentists and were able to learn more about their struggles and dental practice challenges. Some had bought a practice, others were starting...read more
Like most entrepreneurs, dentists are constantly trying to get new clients in the door. In some cases, they roll out the red carpet and blow them away with incredible customer service in the initial appointment, but what happens in a year or two? Is the customer...read more
It’s hard to be a new grad in dentistry today. When I graduated over 20 years ago, things were very different. The changes we have seen in dentistry, especially when it comes to the business aspect and running a practice, have been enormous. Starting a new...read more
“Peace – it does not mean to be in a place where there is no noise, trouble, or hard work; it means to be in the midst of those things and still be calm in your...read more
I am told that dentists are cheap. When I speak to salespeople or anyone who does business with dentists, I often hear that “dentists are cheap.” This got me thinking, why do dentists have a problem spending money? I feel we get a lot of pushback in our practices –...read more
It’s For The Best: Learning To Be Selfish A common complaint we hear from dentists is that they give to everyone, but they don’t get anything in return. This applies to staff, patients, and even family members. Imagine that a regular patient pops into your...read more
Have you ever wondered why it is that some offices have a really strong dental practice Brand Image, while others struggle to define what it is that sets them apart from their competition? What’s the difference between your business’ brand and your personal brand?...read more
Do you have the control and the ability to separate you work and your personal life? Are you achieving the level of business that you want, or do you find yourself doing what others tell you to do? If you answered no to these questions, it’s likely that you...read more